I teach mostly online these days, and while I don’t have the normal classroom disruptions that face-to-face teacher confront, I do have instances of difficult students. This week has reminded me once again of the over-achiever/know it all student.
Don’t get me wrong: I do admire over-achievers, and once upon a time I was one of the students who always did her work, turned it in on time, and even put in the extra effort to get the best grade possible. However, I never proceeded to criticize a teacher or admonish her for anything she did with her class. I may have griped behind her back to my friends, but I never confronted her aggressively. I did questions my grades and comments on my assignments, but never with criticism in my voice (that I know of).
But I am finding more and more the aggressive student – one who feels like it’s okay to call out a teacher publically or with a tone.
What got me riled this week? This week one of my students caught me on a typo where I used the correct chapter title, but I used an incorrect chapter number. I certainly made a mistake and it probably stemmed from updating my class from a previous edition of the textbook. The email was okay, but she also posted that portion on the discussion board – to make it more public (although she posted that without the tone of the email). And then in the same email she proceeded to complain that other students were not turning in quality posts in the discussion board when she put every effort to craft responses that are well written and error free.
How did I handle her? Carefully. Seriously, I thanked her for pointing out my mistake and that I would take care of it. What can I do? A mistake is a mistake, and it’s better to acknowledge it. As to her second point about the quality of work form other students, I told her the truth: I have no control over what students turn in. I outline the standards that I will hold them to, and I grade students according to the material they turn in. I also said that she should continue to work hard and submit quality work.
I could have written to her that it is none of her business what other students do, but that would have just escalated the situation. I could have also said that FERPA prevents me from discussing other students’ grade with her. There are so many things I could have responded with and did in my own mind, but I didn’t. I am the instructor of the course, and I am a professional. I have to temper my responses to the situation and show the student that I am the instructor of the course and certainly in charge of it.
I have had students like her before, and I will continue to have ones like her again. But my previous experiences have taught me how to handle the aggressive ones that feel empowered to push the boundaries – with restraint and professionalism.